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      • 2 The Point – RTAP Training

      2 The Point – RTAP Training

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    • 2 The Point – RTAP Training
      • ADA and Sensitivity 10

        • Lecture1.1
          1. ADA and Sensitivity – Issue One: General Guidelines
          30 min
        • Lecture1.2
          2. ADA and Sensitivity – Issue Two: Customers with Hearing Disabilities
          30 min
        • Quiz1.1
          2 The Point – Section 1 – Quiz 1
          3 questions
        • Quiz1.2
          2 The Point. Section 1. Quiz 2
          3 questions
        • Lecture1.3
          5. ADA and Sensitivity – Issue Three: Customers with Visual Disabilities
          30 min
        • Lecture1.4
          6. ADA and Sensitivity – Issue Four: Customers Who Use Service Animals
          30 min
        • Quiz1.3
          2 The Point. Section 1. Quiz 3
          3 questions
        • Quiz1.4
          2 The Point. Section 1. Quiz 4
          3 questions
        • Lecture1.5
          9. ADA and Sensitivity – Issue Five: Customers Who Use Mobility Devices
          30 min
        • Quiz1.5
          2 The Point. Section 1. Quiz 5
          3 questions
      • Bloodborne Pathogens 10

        • Lecture2.1
          11. Bloodborne Pathogens – Issue One: Bloodborne Pathogens and the Workplace
          30 min
        • Lecture2.2
          12. Bloodborne Pathogens – Issue Two: Cleanup Procedures
          30 min
        • Quiz2.1
          2 The Point. Section 2. Quiz 1
          3 questions
        • Quiz2.2
          2 The Point. Section 2. Quiz 2
          3 questions
        • Lecture2.3
          15. Bloodborne Pathogens – Issue Three: Removing Soiled Gloves
          30 min
        • Lecture2.4
          16. Bloodborne Pathogens – Issue Four: Reporting Procedures
          30 min
        • Quiz2.3
          2 The Point. Section 2. Quiz 3
          3 questions
        • Quiz2.4
          2 The Point. Section 2. Quiz 4
          3 questions
        • Lecture2.5
          19. Bloodborne Pathogens – Issue Five: General Tips
          30 min
        • Quiz2.5
          2 The Point. Section 2. Quiz 5
          3 questions
      • Customer Service 12

        • Lecture3.1
          21. Customer Service – Issue One: Who is the Customer
          30 min
        • Lecture3.2
          22. Customer Service – Issue Two: Transit Customers’ Needs
          30 min
        • Quiz3.1
          2 The Point. Section 3. Quiz 1
          3 questions
        • Quiz3.2
          2 The Point. Section 3. Quiz 2
          3 questions
        • Lecture3.3
          25. Customer Service – Issue Three: Steps in Quality Customer Service
          30 min
        • Lecture3.4
          26. Customer Service – Issue Four: Who is Responsible for Morale?
          30 min
        • Quiz3.3
          2 The Point. Section 3. Quiz 3
          3 questions
        • Quiz3.4
          2 The Point. Section 3. Quiz 4
          3 questions
        • Lecture3.5
          29. Customer Service – Issue Five: Responding to Customer Complaints
          30 min
        • Lecture3.6
          30. Customer Service – Issue Six: Dealing With Difficult Passengers
          30 min
        • Quiz3.5
          2 The Point. Section 3. Quiz 5
          3 questions
        • Quiz3.6
          2 The Point. Section 3. Quiz 6
          3 questions
      • Defensive Driving 40

        • Lecture4.1
          33. Defensive Driving – Issue One: En-route Inspection
          30 min
        • Lecture4.2
          34. Defensive Driving – Issue Two: Personal Preparedness-Risk Factors
          30 min
        • Quiz4.1
          2 The Point. Section 4. Quiz 1
          3 questions
        • Quiz4.2
          2 The Point. Section 4. Quiz 2
          3 questions
        • Lecture4.3
          37. Defensive Driving – Issue Three: I.P.D.E. Driving Method
          30 min
        • Lecture4.4
          38. Defensive Driving – Issue Four: Unintentional Skids
          30 min
        • Quiz4.3
          2 The Point. Section 4. Quiz 3
          3 questions
        • Quiz4.4
          2 The Point. Section 4. Quiz 4
          3 questions
        • Lecture4.5
          41. Defensive Driving – Issue Five: Adverse Conditions-Night Driving 1
          30 min
        • Lecture4.6
          42. Defensive Driving – Issue Five: Adverse Conditions-Night Driving 2
          30 min
        • Quiz4.5
          2 The Point. Section 4. Quiz 5
          3 questions
        • Quiz4.6
          2 The Point. Section 4. Quiz 5.2
          3 questions
        • Lecture4.7
          45. Defensive Driving – Issue Five: Adverse Conditions-Reduced Visibility
          30 min
        • Lecture4.8
          46. Defensive Driving – Issue Five: Adverse Conditions-Driving Through Water
          30 min
        • Quiz4.7
          2 The Point. Section 4. Quiz 5.3
          3 questions
        • Quiz4.8
          2 The Point. Section 4. Quiz 5.4
          3 questions
        • Lecture4.9
          49. Defensive Driving – Issue Five: Adverse Conditions-Winter Driving
          30 min
        • Lecture4.10
          50. Defensive Driving – Issue Five: Adverse Conditions-Summer Driving
          30 min
        • Quiz4.9
          2 The Point. Section 4. Quiz 5.5
          3 questions
        • Quiz4.10
          2 The Point. Section 4. Quiz 5.6
          3 questions
        • Lecture4.11
          53. Defensive Driving – Issue Six: Speed and Following Distance
          30 min
        • Lecture4.12
          54. Defensive Driving – Issue Seven: Braking Distance
          30 min
        • Quiz4.11
          2 The Point. Section 4. Quiz 6
          3 questions
        • Quiz4.12
          2 The Point. Section 4. Quiz 7
          3 questions
        • Lecture4.13
          57. Defensive Driving – Issue Eight: Mirrors and Blind Spots
          30 min
        • Lecture4.14
          58. Defensive Driving – Issue Nine: Backing
          30 min
        • Quiz4.13
          2 The Point. Section 4. Quiz 8
          3 questions
        • Quiz4.14
          2 The Point. Section 4. Quiz 9
          3 questions
        • Lecture4.15
          61. Defensive Driving – Issue Ten: Passing 1
          30 min
        • Lecture4.16
          62. Defensive Driving – Issue Ten: Passing 2
          30 min
        • Quiz4.15
          2 The Point. Section 4. Quiz 10
          3 questions
        • Quiz4.16
          2 The Point. Section 4. Quiz 10.2
          3 questions
        • Lecture4.17
          65. Defensive Driving – Issue Eleven: Freeway Safety
          30 min
        • Lecture4.18
          66. Defensive Driving – Issue Twelve: Who Should Yield?
          30 min
        • Quiz4.17
          2 The Point. Section 4. Quiz 11
          3 questions
        • Quiz4.18
          2 The Point. Section 4. Quiz 12
          3 questions
        • Lecture4.19
          69. Defensive Driving – Issue Thirteen: Sharing the Road-Pedestrians
          30 min
        • Lecture4.20
          70. Defensive Driving – Issue Thirteen: Sharing the Road-Bicyclists
          30 min
        • Quiz4.19
          2 The Point: Section 4. Quiz 13
          3 questions
        • Quiz4.20
          2 The Point. Section 4. Quiz 13.2
          3 questions
      • Distracted Driving 6

        • Lecture5.1
          73. Distracted Driving – Issue One: What is a Distraction?
          30 min
        • Lecture5.2
          74. Distracted Driving – Issue Two: Get the Facts
          30 min
        • Quiz5.1
          2 The Point. Section 5. Quiz 1
          3 questions
        • Quiz5.2
          2 The Point. Section 5. Quiz 2
          3 questions
        • Lecture5.3
          77. Distracted Driving – Issue Three: Working to be Distraction Free
          30 min
        • Quiz5.3
          2 The Point. Section 5. Quiz 3
          3 questions
      • Drugs and Alcohol 14

        • Lecture6.1
          79. Drugs and Alcohol – Issue One: Over the Counter (OTC) and Prescription Drugs
          30 min
        • Lecture6.2
          80. Drugs and Alcohol – Issue Two: Safety-Sensitive Employees
          30 min
        • Quiz6.1
          2 The Point. Section 6. Quiz 1
          3 questions
        • Quiz6.2
          2 The Point. Section 6. Quiz 2
          3 questions
        • Lecture6.3
          83. Drugs and Alcohol – Issue Three: Prohibited Drugs
          30 min
        • Lecture6.4
          84. Drugs and Alcohol – Issue Four: Testing
          30 min
        • Quiz6.3
          2 The Point. Section 6. Quiz 3
          3 questions
        • Quiz6.4
          2 The Point. Section 6. Quiz 4
          3 questions
        • Lecture6.5
          87. Drugs and Alcohol – Issue Five: Refusal to Test
          30 min
        • Lecture6.6
          88. Drugs and Alcohol – Issue Six: Refusals, Positive Tests & Violations
          30 min
        • Quiz6.5
          2 The Point. Section 6. Quiz 5
          3 questions
        • Quiz6.6
          2 The Point. Section 6. Quiz 6
          2 questions
        • Lecture6.7
          91. Drugs and Alcohol – Issue Seven: Drug and Alcohol Abuse Problems
          30 min
        • Quiz6.7
          2 The Point. Section 6. Quiz 7
          2 questions
      • Emergency Management 20

        • Lecture7.1
          93. Emergency Management – Issue One: Seven Steps of Crisis Management
          30 min
        • Lecture7.2
          94. Emergency Management – Issue Two: Hazardous Materials
          30 min
        • Quiz7.1
          2 The Point. Section 7. Quiz 1
          3 questions
        • Quiz7.2
          2 The Point. Section 7. Quiz 2
          3 questions
        • Lecture7.3
          97. Emergency Management – Issue Three: Evacuation
          30 min
        • Lecture7.4
          98. Emergency Management – Issue Three: Evacuation-Non-Ambulatory Passengers
          30 min
        • Quiz7.3
          2 The Point. Section 7. Quiz 3
          3 questions
        • Quiz7.4
          2 The Point. Section 7. Quiz 3.2
          3 questions
        • Lecture7.5
          101. Emergency Management – Issue Four: Vehicle Fires
          30 min
        • Lecture7.6
          102. Emergency Management – Issue Five: Communication
          30 min
        • Quiz7.5
          2 The Point. Section 7. Quiz 4
          3 questions
        • Quiz7.6
          2 The Point. Section 7. Quiz 5
          3 questions
        • Lecture7.7
          105. Emergency Management – Issue Six: Communicating with Dispatch
          30 min
        • Lecture7.8
          106. Emergency Management – Issue Seven: Securing the Vehicle
          30 min
        • Quiz7.7
          2 The Point. Section 7. Quiz 6
          3 questions
        • Quiz7.8
          2 The Point. Section 7. Quiz 7
          3 questions
        • Lecture7.9
          109. Emergency Management – Issue Seven: Securing the vehicle-Triangles and Flares 1
          30 min
        • Lecture7.10
          110. Emergency Management – Issue Seven: Securing the vehicle-Triangles and Flares 2
          30 min
        • Quiz7.9
          2 The Point. Section 7. Quiz 7.2
          2 questions
        • Quiz7.10
          2 The Point. Section 7. Quiz 7.3
          1 question
      • Passenger Safety 20

        • Lecture8.1
          113. Passenger Safety – Issue One: Pre-Trip Inspection-Prepare for Vehicle Walk-Around
          30 min
        • Lecture8.2
          114. Passenger Safety – Issue One: Pre-Trip Inspection-Walk Around Front
          30 min
        • Quiz8.1
          2 The Point. Section 8. Quiz 1
          3 questions
        • Quiz8.2
          2 The Point. Section 8. Quiz 1.2
          3 questions
        • Lecture8.3
          117. Passenger Safety – Issue One: Pre-Trip Inspection-Walk Around Middle
          30 min
        • Lecture8.4
          118. Passenger Safety – Issue One: Pre-Trip Inspection-Walk Around Rear
          30 min
        • Quiz8.3
          2 The Point. Section 8. Quiz 1.3
          2 questions
        • Quiz8.4
          2 The Point. Section 8. Quiz 1.4
          3 questions
        • Lecture8.5
          121. Passenger Safety – Issue One: Pre-Trip Inspection-Tires and Rims
          30 min
        • Lecture8.6
          122. Passenger Safety – Issue One: Pre-Trip Inspection-Engine Compartment
          30 min
        • Quiz8.5
          2 The Point. Section 8. Quiz 1.5
          3 questions
        • Quiz8.6
          2 The Point. Section 8. Quiz 1.6
          3 questions
        • Lecture8.7
          125. Passenger Safety – Issue One: Pre-Trip Inspection-On-Board
          30 min
        • Lecture8.8
          126. Passenger Safety – Issue Two: Post-Trip Inspection
          30 min
        • Quiz8.7
          2 The Point. Section 8. Quiz 1.7
          3 questions
        • Quiz8.8
          2 The Point. Section 8. Quiz 2
          3 questions
        • Lecture8.9
          129. Passenger Safety – Issue Three: Seat Belts-Driver Use
          30 min
        • Lecture8.10
          130. Passenger Safety – Issue Three: Seat Belts-Passenger Use
          30 min
        • Quiz8.9
          2 The Point. Section 8. Quiz 3
          3 questions
        • Quiz8.10
          2 The Point. Section 8. Quiz 3.2
          3 questions
      • Transporting Non-Ambulatory Passengers 16

        • Lecture9.1
          133. Transporting Non-Ambulatory Passengers – Issue One: Your Responsibility
          30 min
        • Lecture9.2
          134. Transporting Non-Ambulatory Passengers – Issue Two: Equipment for Passengers with Disabilities
          30 min
        • Quiz9.1
          2 The Point. Section 9. Quiz 1
          3 questions
        • Quiz9.2
          2 The Point. Section 9. Quiz 2
          3 questions
        • Lecture9.3
          137. Transporting Non-Ambulatory Passengers – Issue Three: Mobility Aid Basics
          30 min
        • Lecture9.4
          138. Transporting Non-Ambulatory Passengers – Issue Four: Lift Operations
          30 min
        • Quiz9.3
          2 The Point. Section 9. Quiz 3
          3 questions
        • Quiz9.4
          2 The Point. Section 9. Quiz 4
          1 question
        • Lecture9.5
          141. Transporting Non-Ambulatory Passengers – Issue Five: Wheelchair Securement 1
          30 min
        • Lecture9.6
          142. Transporting Non-Ambulatory Passengers – Issue Five: Wheelchair Securement 2
          30 min
        • Quiz9.5
          2 The Point. Section 9. Quiz 5
          3 questions
        • Quiz9.6
          2 The Point. Section 9. Quiz 5.2
          3 questions
        • Lecture9.7
          145. Transporting Non-Ambulatory Passengers – Issue Six: Securing Scooters
          30 min
        • Lecture9.8
          146. Transporting Non-Ambulatory Passengers – Issue Seven: Pre-trip Inspection
          30 min
        • Quiz9.7
          2 The Point. Section 9. Quiz 6
          3 questions
        • Quiz9.8
          2 The Point. Section 9. Quiz 7
          3 questions
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      Admin

      Live Trainer Available Monday-Friday 8:00am to 5:00pm. Deidra Shubert, MS, BCBA (ADC Training Provider #9726) Be sure to utilize the “Have a question” feature on the bottom right of the screen or contact the live trainer directly at: DShubert@brevardalz.org or 321-253-4430.

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