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ADA and Sensitivity 10
- Lecture1.1
  
  1. ADA and Sensitivity – Issue One: General Guidelines
  30 min
- Lecture1.2
  
  2. ADA and Sensitivity – Issue Two: Customers with Hearing Disabilities
  30 min
- Quiz1.1
  
  2 The Point – Section 1 – Quiz 1
  3 questions
- Quiz1.2
  
  2 The Point. Section 1. Quiz 2
  3 questions
- Lecture1.3
  
  5. ADA and Sensitivity – Issue Three: Customers with Visual Disabilities
  30 min
- Lecture1.4
  
  6. ADA and Sensitivity – Issue Four: Customers Who Use Service Animals
  30 min
- Quiz1.3
  
  2 The Point. Section 1. Quiz 3
  3 questions
- Quiz1.4
  
  2 The Point. Section 1. Quiz 4
  3 questions
- Lecture1.5
  
  9. ADA and Sensitivity – Issue Five: Customers Who Use Mobility Devices
  30 min
- Quiz1.5
  
  2 The Point. Section 1. Quiz 5
  3 questions
Bloodborne Pathogens 10
- Lecture2.1
  
  11. Bloodborne Pathogens – Issue One: Bloodborne Pathogens and the Workplace
  30 min
- Lecture2.2
  
  12. Bloodborne Pathogens – Issue Two: Cleanup Procedures
  30 min
- Quiz2.1
  
  2 The Point. Section 2. Quiz 1
  3 questions
- Quiz2.2
  
  2 The Point. Section 2. Quiz 2
  3 questions
- Lecture2.3
  
  15. Bloodborne Pathogens – Issue Three: Removing Soiled Gloves
  30 min
- Lecture2.4
  
  16. Bloodborne Pathogens – Issue Four: Reporting Procedures
  30 min
- Quiz2.3
  
  2 The Point. Section 2. Quiz 3
  3 questions
- Quiz2.4
  
  2 The Point. Section 2. Quiz 4
  3 questions
- Lecture2.5
  
  19. Bloodborne Pathogens – Issue Five: General Tips
  30 min
- Quiz2.5
  
  2 The Point. Section 2. Quiz 5
  3 questions
Customer Service 12
- Lecture3.1
  
  21. Customer Service – Issue One: Who is the Customer
  30 min
- Lecture3.2
  
  22. Customer Service – Issue Two: Transit Customers’ Needs
  30 min
- Quiz3.1
  
  2 The Point. Section 3. Quiz 1
  3 questions
- Quiz3.2
  
  2 The Point. Section 3. Quiz 2
  3 questions
- Lecture3.3
  
  25. Customer Service – Issue Three: Steps in Quality Customer Service
  30 min
- Lecture3.4
  
  26. Customer Service – Issue Four: Who is Responsible for Morale?
  30 min
- Quiz3.3
  
  2 The Point. Section 3. Quiz 3
  3 questions
- Quiz3.4
  
  2 The Point. Section 3. Quiz 4
  3 questions
- Lecture3.5
  
  29. Customer Service – Issue Five: Responding to Customer Complaints
  30 min
- Lecture3.6
  
  30. Customer Service – Issue Six: Dealing With Difficult Passengers
  30 min
- Quiz3.5
  
  2 The Point. Section 3. Quiz 5
  3 questions
- Quiz3.6
  
  2 The Point. Section 3. Quiz 6
  3 questions
Defensive Driving 40
- Lecture4.1
  
  33. Defensive Driving – Issue One: En-route Inspection
  30 min
- Lecture4.2
  
  34. Defensive Driving – Issue Two: Personal Preparedness-Risk Factors
  30 min
- Quiz4.1
  
  2 The Point. Section 4. Quiz 1
  3 questions
- Quiz4.2
  
  2 The Point. Section 4. Quiz 2
  3 questions
- Lecture4.3
  
  37. Defensive Driving – Issue Three: I.P.D.E. Driving Method
  30 min
- Lecture4.4
  
  38. Defensive Driving – Issue Four: Unintentional Skids
  30 min
- Quiz4.3
  
  2 The Point. Section 4. Quiz 3
  3 questions
- Quiz4.4
  
  2 The Point. Section 4. Quiz 4
  3 questions
- Lecture4.5
  
  41. Defensive Driving – Issue Five: Adverse Conditions-Night Driving 1
  30 min
- Lecture4.6
  
  42. Defensive Driving – Issue Five: Adverse Conditions-Night Driving 2
  30 min
- Quiz4.5
  
  2 The Point. Section 4. Quiz 5
  3 questions
- Quiz4.6
  
  2 The Point. Section 4. Quiz 5.2
  3 questions
- Lecture4.7
  
  45. Defensive Driving – Issue Five: Adverse Conditions-Reduced Visibility
  30 min
- Lecture4.8
  
  46. Defensive Driving – Issue Five: Adverse Conditions-Driving Through Water
  30 min
- Quiz4.7
  
  2 The Point. Section 4. Quiz 5.3
  3 questions
- Quiz4.8
  
  2 The Point. Section 4. Quiz 5.4
  3 questions
- Lecture4.9
  
  49. Defensive Driving – Issue Five: Adverse Conditions-Winter Driving
  30 min
- Lecture4.10
  
  50. Defensive Driving – Issue Five: Adverse Conditions-Summer Driving
  30 min
- Quiz4.9
  
  2 The Point. Section 4. Quiz 5.5
  3 questions
- Quiz4.10
  
  2 The Point. Section 4. Quiz 5.6
  3 questions
- Lecture4.11
  
  53. Defensive Driving – Issue Six: Speed and Following Distance
  30 min
- Lecture4.12
  
  54. Defensive Driving – Issue Seven: Braking Distance
  30 min
- Quiz4.11
  
  2 The Point. Section 4. Quiz 6
  3 questions
- Quiz4.12
  
  2 The Point. Section 4. Quiz 7
  3 questions
- Lecture4.13
  
  57. Defensive Driving – Issue Eight: Mirrors and Blind Spots
  30 min
- Lecture4.14
  
  58. Defensive Driving – Issue Nine: Backing
  30 min
- Quiz4.13
  
  2 The Point. Section 4. Quiz 8
  3 questions
- Quiz4.14
  
  2 The Point. Section 4. Quiz 9
  3 questions
- Lecture4.15
  
  61. Defensive Driving – Issue Ten: Passing 1
  30 min
- Lecture4.16
  
  62. Defensive Driving – Issue Ten: Passing 2
  30 min
- Quiz4.15
  
  2 The Point. Section 4. Quiz 10
  3 questions
- Quiz4.16
  
  2 The Point. Section 4. Quiz 10.2
  3 questions
- Lecture4.17
  
  65. Defensive Driving – Issue Eleven: Freeway Safety
  30 min
- Lecture4.18
  
  66. Defensive Driving – Issue Twelve: Who Should Yield?
  30 min
- Quiz4.17
  
  2 The Point. Section 4. Quiz 11
  3 questions
- Quiz4.18
  
  2 The Point. Section 4. Quiz 12
  3 questions
- Lecture4.19
  
  69. Defensive Driving – Issue Thirteen: Sharing the Road-Pedestrians
  30 min
- Lecture4.20
  
  70. Defensive Driving – Issue Thirteen: Sharing the Road-Bicyclists
  30 min
- Quiz4.19
  
  2 The Point: Section 4. Quiz 13
  3 questions
- Quiz4.20
  
  2 The Point. Section 4. Quiz 13.2
  3 questions
Distracted Driving 6
- Lecture5.1
  
  73. Distracted Driving – Issue One: What is a Distraction?
  30 min
- Lecture5.2
  
  74. Distracted Driving – Issue Two: Get the Facts
  30 min
- Quiz5.1
  
  2 The Point. Section 5. Quiz 1
  3 questions
- Quiz5.2
  
  2 The Point. Section 5. Quiz 2
  3 questions
- Lecture5.3
  
  77. Distracted Driving – Issue Three: Working to be Distraction Free
  30 min
- Quiz5.3
  
  2 The Point. Section 5. Quiz 3
  3 questions
Drugs and Alcohol 14
- Lecture6.1
  
  79. Drugs and Alcohol – Issue One: Over the Counter (OTC) and Prescription Drugs
  30 min
- Lecture6.2
  
  80. Drugs and Alcohol – Issue Two: Safety-Sensitive Employees
  30 min
- Quiz6.1
  
  2 The Point. Section 6. Quiz 1
  3 questions
- Quiz6.2
  
  2 The Point. Section 6. Quiz 2
  3 questions
- Lecture6.3
  
  83. Drugs and Alcohol – Issue Three: Prohibited Drugs
  30 min
- Lecture6.4
  
  84. Drugs and Alcohol – Issue Four: Testing
  30 min
- Quiz6.3
  
  2 The Point. Section 6. Quiz 3
  3 questions
- Quiz6.4
  
  2 The Point. Section 6. Quiz 4
  3 questions
- Lecture6.5
  
  87. Drugs and Alcohol – Issue Five: Refusal to Test
  30 min
- Lecture6.6
  
  88. Drugs and Alcohol – Issue Six: Refusals, Positive Tests & Violations
  30 min
- Quiz6.5
  
  2 The Point. Section 6. Quiz 5
  3 questions
- Quiz6.6
  
  2 The Point. Section 6. Quiz 6
  2 questions
- Lecture6.7
  
  91. Drugs and Alcohol – Issue Seven: Drug and Alcohol Abuse Problems
  30 min
- Quiz6.7
  
  2 The Point. Section 6. Quiz 7
  2 questions
Emergency Management 20
- Lecture7.1
  
  93. Emergency Management – Issue One: Seven Steps of Crisis Management
  30 min
- Lecture7.2
  
  94. Emergency Management – Issue Two: Hazardous Materials
  30 min
- Quiz7.1
  
  2 The Point. Section 7. Quiz 1
  3 questions
- Quiz7.2
  
  2 The Point. Section 7. Quiz 2
  3 questions
- Lecture7.3
  
  97. Emergency Management – Issue Three: Evacuation
  30 min
- Lecture7.4
  
  98. Emergency Management – Issue Three: Evacuation-Non-Ambulatory Passengers
  30 min
- Quiz7.3
  
  2 The Point. Section 7. Quiz 3
  3 questions
- Quiz7.4
  
  2 The Point. Section 7. Quiz 3.2
  3 questions
- Lecture7.5
  
  101. Emergency Management – Issue Four: Vehicle Fires
  30 min
- Lecture7.6
  
  102. Emergency Management – Issue Five: Communication
  30 min
- Quiz7.5
  
  2 The Point. Section 7. Quiz 4
  3 questions
- Quiz7.6
  
  2 The Point. Section 7. Quiz 5
  3 questions
- Lecture7.7
  
  105. Emergency Management – Issue Six: Communicating with Dispatch
  30 min
- Lecture7.8
  
  106. Emergency Management – Issue Seven: Securing the Vehicle
  30 min
- Quiz7.7
  
  2 The Point. Section 7. Quiz 6
  3 questions
- Quiz7.8
  
  2 The Point. Section 7. Quiz 7
  3 questions
- Lecture7.9
  
  109. Emergency Management – Issue Seven: Securing the vehicle-Triangles and Flares 1
  30 min
- Lecture7.10
  
  110. Emergency Management – Issue Seven: Securing the vehicle-Triangles and Flares 2
  30 min
- Quiz7.9
  
  2 The Point. Section 7. Quiz 7.2
  2 questions
- Quiz7.10
  
  2 The Point. Section 7. Quiz 7.3
  1 question
Passenger Safety 20
- Lecture8.1
  
  113. Passenger Safety – Issue One: Pre-Trip Inspection-Prepare for Vehicle Walk-Around
  30 min
- Lecture8.2
  
  114. Passenger Safety – Issue One: Pre-Trip Inspection-Walk Around Front
  30 min
- Quiz8.1
  
  2 The Point. Section 8. Quiz 1
  3 questions
- Quiz8.2
  
  2 The Point. Section 8. Quiz 1.2
  3 questions
- Lecture8.3
  
  117. Passenger Safety – Issue One: Pre-Trip Inspection-Walk Around Middle
  30 min
- Lecture8.4
  
  118. Passenger Safety – Issue One: Pre-Trip Inspection-Walk Around Rear
  30 min
- Quiz8.3
  
  2 The Point. Section 8. Quiz 1.3
  2 questions
- Quiz8.4
  
  2 The Point. Section 8. Quiz 1.4
  3 questions
- Lecture8.5
  
  121. Passenger Safety – Issue One: Pre-Trip Inspection-Tires and Rims
  30 min
- Lecture8.6
  
  122. Passenger Safety – Issue One: Pre-Trip Inspection-Engine Compartment
  30 min
- Quiz8.5
  
  2 The Point. Section 8. Quiz 1.5
  3 questions
- Quiz8.6
  
  2 The Point. Section 8. Quiz 1.6
  3 questions
- Lecture8.7
  
  125. Passenger Safety – Issue One: Pre-Trip Inspection-On-Board
  30 min
- Lecture8.8
  
  126. Passenger Safety – Issue Two: Post-Trip Inspection
  30 min
- Quiz8.7
  
  2 The Point. Section 8. Quiz 1.7
  3 questions
- Quiz8.8
  
  2 The Point. Section 8. Quiz 2
  3 questions
- Lecture8.9
  
  129. Passenger Safety – Issue Three: Seat Belts-Driver Use
  30 min
- Lecture8.10
  
  130. Passenger Safety – Issue Three: Seat Belts-Passenger Use
  30 min
- Quiz8.9
  
  2 The Point. Section 8. Quiz 3
  3 questions
- Quiz8.10
  
  2 The Point. Section 8. Quiz 3.2
  3 questions
Transporting Non-Ambulatory Passengers 16
- Lecture9.1
  
  133. Transporting Non-Ambulatory Passengers – Issue One: Your Responsibility
  30 min
- Lecture9.2
  
  134. Transporting Non-Ambulatory Passengers – Issue Two: Equipment for Passengers with Disabilities
  30 min
- Quiz9.1
  
  2 The Point. Section 9. Quiz 1
  3 questions
- Quiz9.2
  
  2 The Point. Section 9. Quiz 2
  3 questions
- Lecture9.3
  
  137. Transporting Non-Ambulatory Passengers – Issue Three: Mobility Aid Basics
  30 min
- Lecture9.4
  
  138. Transporting Non-Ambulatory Passengers – Issue Four: Lift Operations
  30 min
- Quiz9.3
  
  2 The Point. Section 9. Quiz 3
  3 questions
- Quiz9.4
  
  2 The Point. Section 9. Quiz 4
  1 question
- Lecture9.5
  
  141. Transporting Non-Ambulatory Passengers – Issue Five: Wheelchair Securement 1
  30 min
- Lecture9.6
  
  142. Transporting Non-Ambulatory Passengers – Issue Five: Wheelchair Securement 2
  30 min
- Quiz9.5
  
  2 The Point. Section 9. Quiz 5
  3 questions
- Quiz9.6
  
  2 The Point. Section 9. Quiz 5.2
  3 questions
- Lecture9.7
  
  145. Transporting Non-Ambulatory Passengers – Issue Six: Securing Scooters
  30 min
- Lecture9.8
  
  146. Transporting Non-Ambulatory Passengers – Issue Seven: Pre-trip Inspection
  30 min
- Quiz9.7
  
  2 The Point. Section 9. Quiz 6
  3 questions
- Quiz9.8
  
  2 The Point. Section 9. Quiz 7
  3 questions

Admin

Live Trainer Available Monday-Friday 8:00am to 5:00pm. Deidra Shubert, MS, BCBA (ADC Training Provider #9726) Be sure to utilize the “Have a question” feature on the bottom right of the screen or contact the live trainer directly at: DShubert@brevardalz.org or 321-253-4430.