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ADA and Sensitivity
- 1. ADA and Sensitivity – Issue One: General Guidelines
- 2. ADA and Sensitivity – Issue Two: Customers with Hearing Disabilities
- 2 The Point – Section 1 – Quiz 1
- 2 The Point. Section 1. Quiz 2
- 5. ADA and Sensitivity – Issue Three: Customers with Visual Disabilities
- 6. ADA and Sensitivity – Issue Four: Customers Who Use Service Animals
- 2 The Point. Section 1. Quiz 3
- 2 The Point. Section 1. Quiz 4
- 9. ADA and Sensitivity – Issue Five: Customers Who Use Mobility Devices
- 2 The Point. Section 1. Quiz 5
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Bloodborne Pathogens
- 11. Bloodborne Pathogens – Issue One: Bloodborne Pathogens and the Workplace
- 12. Bloodborne Pathogens – Issue Two: Cleanup Procedures
- 2 The Point. Section 2. Quiz 1
- 2 The Point. Section 2. Quiz 2
- 15. Bloodborne Pathogens – Issue Three: Removing Soiled Gloves
- 16. Bloodborne Pathogens – Issue Four: Reporting Procedures
- 2 The Point. Section 2. Quiz 3
- 2 The Point. Section 2. Quiz 4
- 19. Bloodborne Pathogens – Issue Five: General Tips
- 2 The Point. Section 2. Quiz 5
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Customer Service
- 21. Customer Service – Issue One: Who is the Customer
- 22. Customer Service – Issue Two: Transit Customers’ Needs
- 2 The Point. Section 3. Quiz 1
- 2 The Point. Section 3. Quiz 2
- 25. Customer Service – Issue Three: Steps in Quality Customer Service
- 26. Customer Service – Issue Four: Who is Responsible for Morale?
- 2 The Point. Section 3. Quiz 3
- 2 The Point. Section 3. Quiz 4
- 29. Customer Service – Issue Five: Responding to Customer Complaints
- 30. Customer Service – Issue Six: Dealing With Difficult Passengers
- 2 The Point. Section 3. Quiz 5
- 2 The Point. Section 3. Quiz 6
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Defensive Driving
- 33. Defensive Driving – Issue One: En-route Inspection
- 34. Defensive Driving – Issue Two: Personal Preparedness-Risk Factors
- 2 The Point. Section 4. Quiz 1
- 2 The Point. Section 4. Quiz 2
- 37. Defensive Driving – Issue Three: I.P.D.E. Driving Method
- 38. Defensive Driving – Issue Four: Unintentional Skids
- 2 The Point. Section 4. Quiz 3
- 2 The Point. Section 4. Quiz 4
- 41. Defensive Driving – Issue Five: Adverse Conditions-Night Driving 1
- 42. Defensive Driving – Issue Five: Adverse Conditions-Night Driving 2
- 2 The Point. Section 4. Quiz 5
- 2 The Point. Section 4. Quiz 5.2
- 45. Defensive Driving – Issue Five: Adverse Conditions-Reduced Visibility
- 46. Defensive Driving – Issue Five: Adverse Conditions-Driving Through Water
- 2 The Point. Section 4. Quiz 5.3
- 2 The Point. Section 4. Quiz 5.4
- 49. Defensive Driving – Issue Five: Adverse Conditions-Winter Driving
- 50. Defensive Driving – Issue Five: Adverse Conditions-Summer Driving
- 2 The Point. Section 4. Quiz 5.5
- 2 The Point. Section 4. Quiz 5.6
- 53. Defensive Driving – Issue Six: Speed and Following Distance
- 54. Defensive Driving – Issue Seven: Braking Distance
- 2 The Point. Section 4. Quiz 6
- 2 The Point. Section 4. Quiz 7
- 57. Defensive Driving – Issue Eight: Mirrors and Blind Spots
- 58. Defensive Driving – Issue Nine: Backing
- 2 The Point. Section 4. Quiz 8
- 2 The Point. Section 4. Quiz 9
- 61. Defensive Driving – Issue Ten: Passing 1
- 62. Defensive Driving – Issue Ten: Passing 2
- 2 The Point. Section 4. Quiz 10
- 2 The Point. Section 4. Quiz 10.2
- 65. Defensive Driving – Issue Eleven: Freeway Safety
- 66. Defensive Driving – Issue Twelve: Who Should Yield?
- 2 The Point. Section 4. Quiz 11
- 2 The Point. Section 4. Quiz 12
- 69. Defensive Driving – Issue Thirteen: Sharing the Road-Pedestrians
- 70. Defensive Driving – Issue Thirteen: Sharing the Road-Bicyclists
- 2 The Point: Section 4. Quiz 13
- 2 The Point. Section 4. Quiz 13.2
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Distracted Driving
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Drugs and Alcohol
- 79. Drugs and Alcohol – Issue One: Over the Counter (OTC) and Prescription Drugs
- 80. Drugs and Alcohol – Issue Two: Safety-Sensitive Employees
- 2 The Point. Section 6. Quiz 1
- 2 The Point. Section 6. Quiz 2
- 83. Drugs and Alcohol – Issue Three: Prohibited Drugs
- 84. Drugs and Alcohol – Issue Four: Testing
- 2 The Point. Section 6. Quiz 3
- 2 The Point. Section 6. Quiz 4
- 87. Drugs and Alcohol – Issue Five: Refusal to Test
- 88. Drugs and Alcohol – Issue Six: Refusals, Positive Tests & Violations
- 2 The Point. Section 6. Quiz 5
- 2 The Point. Section 6. Quiz 6
- 91. Drugs and Alcohol – Issue Seven: Drug and Alcohol Abuse Problems
- 2 The Point. Section 6. Quiz 7
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Emergency Management
- 93. Emergency Management – Issue One: Seven Steps of Crisis Management
- 94. Emergency Management – Issue Two: Hazardous Materials
- 2 The Point. Section 7. Quiz 1
- 2 The Point. Section 7. Quiz 2
- 97. Emergency Management – Issue Three: Evacuation
- 98. Emergency Management – Issue Three: Evacuation-Non-Ambulatory Passengers
- 2 The Point. Section 7. Quiz 3
- 2 The Point. Section 7. Quiz 3.2
- 101. Emergency Management – Issue Four: Vehicle Fires
- 102. Emergency Management – Issue Five: Communication
- 2 The Point. Section 7. Quiz 4
- 2 The Point. Section 7. Quiz 5
- 105. Emergency Management – Issue Six: Communicating with Dispatch
- 106. Emergency Management – Issue Seven: Securing the Vehicle
- 2 The Point. Section 7. Quiz 6
- 2 The Point. Section 7. Quiz 7
- 109. Emergency Management – Issue Seven: Securing the vehicle-Triangles and Flares 1
- 110. Emergency Management – Issue Seven: Securing the vehicle-Triangles and Flares 2
- 2 The Point. Section 7. Quiz 7.2
- 2 The Point. Section 7. Quiz 7.3
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Passenger Safety
- 113. Passenger Safety – Issue One: Pre-Trip Inspection-Prepare for Vehicle Walk-Around
- 114. Passenger Safety – Issue One: Pre-Trip Inspection-Walk Around Front
- 2 The Point. Section 8. Quiz 1
- 2 The Point. Section 8. Quiz 1.2
- 117. Passenger Safety – Issue One: Pre-Trip Inspection-Walk Around Middle
- 118. Passenger Safety – Issue One: Pre-Trip Inspection-Walk Around Rear
- 2 The Point. Section 8. Quiz 1.3
- 2 The Point. Section 8. Quiz 1.4
- 121. Passenger Safety – Issue One: Pre-Trip Inspection-Tires and Rims
- 122. Passenger Safety – Issue One: Pre-Trip Inspection-Engine Compartment
- 2 The Point. Section 8. Quiz 1.5
- 2 The Point. Section 8. Quiz 1.6
- 125. Passenger Safety – Issue One: Pre-Trip Inspection-On-Board
- 126. Passenger Safety – Issue Two: Post-Trip Inspection
- 2 The Point. Section 8. Quiz 1.7
- 2 The Point. Section 8. Quiz 2
- 129. Passenger Safety – Issue Three: Seat Belts-Driver Use
- 130. Passenger Safety – Issue Three: Seat Belts-Passenger Use
- 2 The Point. Section 8. Quiz 3
- 2 The Point. Section 8. Quiz 3.2
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Transporting Non-Ambulatory Passengers
- 133. Transporting Non-Ambulatory Passengers – Issue One: Your Responsibility
- 134. Transporting Non-Ambulatory Passengers – Issue Two: Equipment for Passengers with Disabilities
- 2 The Point. Section 9. Quiz 1
- 2 The Point. Section 9. Quiz 2
- 137. Transporting Non-Ambulatory Passengers – Issue Three: Mobility Aid Basics
- 138. Transporting Non-Ambulatory Passengers – Issue Four: Lift Operations
- 2 The Point. Section 9. Quiz 3
- 2 The Point. Section 9. Quiz 4
- 141. Transporting Non-Ambulatory Passengers – Issue Five: Wheelchair Securement 1
- 142. Transporting Non-Ambulatory Passengers – Issue Five: Wheelchair Securement 2
- 2 The Point. Section 9. Quiz 5
- 2 The Point. Section 9. Quiz 5.2
- 145. Transporting Non-Ambulatory Passengers – Issue Six: Securing Scooters
- 146. Transporting Non-Ambulatory Passengers – Issue Seven: Pre-trip Inspection
- 2 The Point. Section 9. Quiz 6
- 2 The Point. Section 9. Quiz 7
