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The Art of Defusing Conflict

10 weeks
All levels
45 lessons
0 quizzes
1 student

Course Overview

  • Teach transit operators techniques for de-escalating situations
  • Learn the verbal and physical cues for situational awareness
  • Learn the agency’s policies and procedures with regard to fare disputes and other types of passengers
  • Learn relevant state laws and regulations in place to help protect you from assault
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Live Trainer Available Monday-Friday 8:00am to 5:00pm. Deidra Shubert, MS, BCBA (ADC Training Provider #9726) Be sure to utilize the “Have a question” feature on the bottom right of the screen or contact the live trainer directly at: or 321-253-4430.


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